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Programme: Professional Development
Course: Dealing with difficult situations [Version 2]

Who is this course for?
This course is suitable for all staff who feel they may benefit from developing their communication skills and strategies for managing conflict.
This course will provide participants with practical strategies to effectively manage and diffuse difficult conversations that have the potential to escalate to conflict or confrontation.  Delegates will have the opportunity to bring and explore real workplace situations and to identify and practice a range of skills to achieve positive results.
By the end of this course you will

  • Be able to identify what conflict is and why it might occur in the workplace
  • Extend your understanding of individual responses to conflict
  • Identify a range of skills and strategies for managing and diffusing such behaviour
  • Experience a sample of these skills and strategies

Event information:
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Express an interest in this course for when this course is scheduled in the future.*
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LSE Training and Development System - version
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