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Programme: Professional Development
Course: Customer Service Excellence
Who is this course for?
This course is suitable for all staff who provide a service to both external and internal customers.
This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensuring that they remain loyal to your brand, product and/or service and act as advocates to encourage others to do the same.
 By the end of this course you will
  • Explore the concept of Customer Service
  • Understand the benefits of improved customer service
  • Know who your customers are, why they are so important and what do they expect from us
  • Be able to deal with complaints from customers; defining, handling and the positive impact
  • Understand the fundamentals of interpersonal, communication and assertiveness skills when dealing with customers
  • Identify your customers' priorities and expectations
Before the course
Delegates will be required to complete a questionnaire to bring with them on the day ‘Putting Customer Care in Context’.
Event information:
No courses currently scheduled.

Reserve a place for me when this course is next scheduled.*

Additional Resources:
Training Provider:
* Currently, course reservation is available to Staff and PHD Students.

LSE Training and Development System - version 0.8