|Course:||Customer Service Excellence|
Who is this course for?
This course is suitable for all staff who provide a service to both external and internal customers.
This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensuring that they remain loyal to your brand, product and/or service and act as advocates to encourage others to do the same.
By the end of this course you will
Before the course
Delegates will be required to complete a questionnaire to bring with them on the day ‘Putting Customer Care in Context’.