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Programme: Professional Development
Course: Introduction to business change management at LSE

Who is this course for?

This course is suitable for anyone who will be involved at any level with change projects and their organisational change impacts; no prior experience is required, and the course is not limited to those in project or change management roles.



This practical introductory workshop is designed to help staff at all levels understand the principles of change, how it affects people, and how it can be best managed to minimise negative impacts and aid successful change within LSE. It refers specifically to the way change is managed within projects as part of the LSE Portfolio Management Process, and will help individuals explore how they can interact in the best way possible with key change processes used within LSE, to support and contribute to necessary or beneficial change.


Learning objectives

  • Explain how change affects people psychologically, with reference to the change curve and to change examples
  • Explain Kotter’s 8-Step Process for Leading Change, and how and why it is effective
  • Explain how the LSE Portfolio Management Process and Change Project
  • Management within LSE supports people through change and uses the eight steps of Kotter’s change process
  • Explain the role of the Business Improvement Unit and key personnel (including the Business Change Manager) in managing and implementing change
  • Put key elements of Kotter’s 8-Step Process for Leading Change into action, including:
  • Identify threats, opportunities and other evidence to create urgency around a change
  • Identify and enlist the help of key stakeholders to create a coalition
  • Explain the vision for a change simply and powerfully using a simple structure
  • Explain the importance of and key guidelines for effective communication around a change
  • Identify key tactics for addressing obstacles to change and suggest how they might be applied
  • Identify quick wins and early goals within a change
  • Explain the importance of continuous improvement once change is underway
  • Suggest ways to anchor change in organisational culture
Event information:
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