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Programme: Professional Development
Course: Creative decision making

*Please note that this course comprises of 2 half days on separate dates. Both sessions are required to be attended.

Who is this course for?

Anyone who has a role or ownership/ responsibility/ accountability in decision making or problem solving (either individually or as part of a team).



There is a belief that sometimes sits with problem-solving that is worded as follows: “Every problem has 23 solutions, the best solutions are from 17 onwards, we use the first 2”. Now, whilst that statement shouldn’t be taken literality, it does highlight the potential we can have for putting quick and simple solutions to problems which may be more complex in nature.

Therefore, in part 1 of this highly practical workshop, an understanding and application of creative thinking processes and tools is made as well as an examination of potential barriers to creative thinking. In part 2, an underpinning process will be applied to any problem and then a range of different tools and techniques are explored at each stage so that we are making the best decisions from the information we have available. Between the two half-day workshops, participants will be asked to work on a problem using some of the creativity tools they have learnt in part 1.


Part 1

  • Convergent and Divergent thinking
  • Frames of reference, alternative thinking and challenging assumptions
  • Making linkages with ideas
  • Metaphorical thinking
  • Barriers to creative thinking and mental locks
  • Bias (Groupthink, Conformity, etc)
  • Action learning exercise


Part 2

  • Recap – feedback/discussion on learning exercise
  • Rational v Intuitive approaches to problem solving
  • A process for problem solving
  • Root cause analysis
  • Generating alternative ideas
  • Evaluating and Selecting alternatives
  • Solution Focus
  • Fact based decision making
  • Problem solving in groups



By the end of this course, you will be able to:

  • Apply a simple and robust problem-solving process to any problem
  • Understand the impact our self-talk and previous experience has on your ability to problem solve
  • Develop a suite of problem-solving processes to the gathering information, analysing and decision-making parts of the process
  • Apply (when appropriate) creative thinking to all parts of the process
  • Understand what information needs to be collected, why and from where
  • Recognise and mitigate unconscious bias in your decision making
  • Develop objective criteria that each potential decision can be tested against
  • Appreciate the importance of weighting particular criteria within your decision-making process
Event information:
No courses currently scheduled for your role.
Express an interest in this course for when this course is scheduled in the future.*
Additional Resources:
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LSE Training and Development System - version
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